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Inbound Medical Telephony

With Inbound Medical Telephony technologies, Medical Software Associates can uncover numerous efficiencies in your practice that you never thought were possible. Imagine freeing up all of the resources you've now dedicated to patients calling in for lab results. It is now truly possible with LabRetriever, which lets patients call in at their convenience and listen to any lab results or follow up instructions you prefer. The amount of time this saves physicians is truly remarkable -less phone interruptions means more time for your patients!

As well, the system provides detailed reports to tell you who retrieved their messages and when, and ensures the messages are permanently archived for retrieval at any future date.

Consider how these features could help your practice:

• Storage for a complete library of standard and custom messages
• Messages can be assigned to any patient from any telephone
• Unique PIN numbers are assigned to each patient to ensure complete confidentiality
• Superb built-in security functions
• Lifetime warranty with the Dialogic voice board
• Includes comprehensive toll-free telephone support and training.
• Lab test results can be retrieved 24 hours per day, 7 days per week

Convenient for Patients
This system enables your patients to retrieve routine test results immediately once they are completed. This saves your staff a great deal of time. With the LabRetriever product, providers or staff can assign the appropriate lab result message as soon as the results become available. From any telephone, this process can take less than a minute, and can be completed for groups of patients at once.

Personalized
You can choose to have both standard and custom messages recorder by either the physician or staff, which lends a personal touch to the system.

Flexible and Educational
With the LabRetriever system, you can deliver more than just lab results. You can also include important follow up instructions and related medical information. In cases where results require a personal consultation, LabRetriever can inform the patient that the physician will be calling personally.

Highly Expandable
LabRetriever can be configured to use up to 48 incoming lines, handling increased phone traffic without the addition of unnecessary computer hardware.

Detailed Report Archives
The LabRetriever logs the date and time any messages are entered, as well as the time and date of retrieval. Reports can be printed to standard office printer. All retrieval reports are automatically archived based on the schedule you designate.

Complete Support and Resources
All LabRetriever systems come with 90 days of toll free training and expert phone support. It also includes a quick reference guide that enables staff to use the system from any telephone, and a handy pocket guide for patients. Each system also comes with a fully indexed User Manual, which guides you through your system setup with information templates and clearly diagrammed examples.

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