|Medical Records Management|
Medical Records Management
So you've got your electronic medical records software application installed. Your vendor has touted its benefits, and you're ready to set your staff on building new practice efficiencies. Medical records management has never been your practice's forte, but hey. How hard can it be? A little time with the EMR program, and your staff should be ready to get thing on the road, right?
Hold on there a second. Despite the incredible ease of use built in to most quality medical records management software (at least, we hope they're as simple to use as the SuiteMed IMS EMR module) systems today, it is virtually impossible for most clinics to experience real efficiencies without at least some critical experience. And that experience can come only through training.
An Important Buyer Beware
Speak with many of our competitors (especially new EMR vendors who "coincidentally" began selling medical records management software when the Federal Stimulus bill was approved), and you would think that adopting electronic medical records software into your practice is as simple as tying your shoelaces. Yep, simply plug in your mouse, dust off that keyboard, and a world of new efficiencies should rain down on your practice.
Never trust a vendor that doesn't stress training. While there are those who stress too much training (billing you hourly ad infinitum for services you don't really need), those who don't even mention it should be avoided like the plague. Would you trust a nurse on your staff with no training? Unlikely. So how is it possible to trust medical records management, and the health of your practice, to a vendor that doesn't stress proper training?
Key Facets Of Superior Training
There are several important ways to ensure that your practice experiences all of the benefits promised when adopting a new medical records management software system. They include:
Giving Enough Time - Training your staff to efficiently change workflow and operate an electronic medical records software system is a huge task, and the amount of time necessary depends on your staff's natural computer savvy.
If you are dealing with people with little to no computer experience, the time needed for proper medical records management software operation increases dramatically. Whatever your staff's natural abilities, skimping on training is never a good idea. Rome wasn't built in a day, and as far as we've seen, neither is a medical records management expert.
Train Outside Of Work Hours - Although "on the job training" is important, and does benefit in some ways, it is important to also schedule "outside work hours" training sessions. Truly taking time to understand and focus on learning any electronic medical records or practice management software system is dramatically better than simply attempting to learn "on the fly". And although it seems elementary to many, ensure you pay your staff for any "outside work hours" training. Nothing builds resentment to a system more than an unpaid, overworked staff.
Ensure You're Ready To Go - Evaluating your staff's readiness to take your medical records management software "live" is very simple to do. Creating "mock-reality" situations, and observing the effectiveness of the new workflow processes is very simple to do, and our trainers can provide you with several situations to test your staff properly. Attempting to foist a new workflow on a "still-shaky" staff is one of the key reasons why EMR software system adoptions fail early. And one of the reasons why we stress training over anything else.
Getting an electronic medical records management system going in your practice does take time, which is why it is critical that you work with an experienced vendor that has seen it all. Medical Software Associates has nearly 20 years of EMR and practice management development and training experience. Contact us today to discuss how we can help your practice succeed!
Electronic Medical Record
Electronic Medical Records